VNA Of Maryland
Caring is What We Do Best
Phone: 1-888-523-5000

Philosophy of the Visiting Nurse Association of Maryland

The VNA of Maryland has been a recognized leader in the home care industry since 1895. Our evolvement has been based on our unwavering commitment to our Mission, Vision and Guiding Principles. This commitment has fostered a culture of excellence and of quality care; predicated on the directive of “Caring is what we do best”.

Our innovative Care Model has changed the delivery of Home Health Care in the State of Maryland, focusing on the needs of the patient as our primary concern. This approach has allowed us to be uniquely successful in transitioning patients from acute care and sub-acute care, to home.

We provide specialized training to all our clinical staff on chronic care best practices, evidence based treatment guidelines for diabetes, COPD, CHF, and depression, as well as Motivational Interviewing principles and Health Coaching skills, that encourage and improve self-behavior management. Our emphasis is on patient-centered care and forming partnerships with our patients to better engage them in their health and self-care.

Our recruiting philosophy follows suit, as we implement a stringent three step hiring and screening process, as well as a continual education and re-evaluation process of our existing staff. This commitment to staff training ensures that the highest levels of quality and a culture of excellence are attained and maintained.

MISSION

The VNA is dedicated to serving the needs of individuals and families by providing compassionate, innovative, and comprehensive home care services.

VISION

Our Vision is to set the standards of excellence in home care by demonstrating excellent results in patient outcomes, performance improvement, and customer satisfaction.

OUR GUIDING PRINCIPLES – A CULTURE OF EXCELLENCE
Customer Focus – Our staff delivers high quality patient-centered care

Professional Integrity – Our staff is professionally licensed and certified and are held to the expectations of their licensing body as well as the high standards of our agency

Accountability – Our staff is responsible for assuring continuing education requirements are met, just as our agency is responsible to provide appropriate educational opportunities for our staff

Respectful Collaboration – Our staff forms partnerships with patients with the end result of improved outcomes as patients are guided to increased independence and self-management

Proficiency – Our agency continually evaluates the technology and resources available so that we can assure we are utilizing the most efficient resources possible

Respect for Resources – Our agency has dramatically reduced our utilization of paper and are ever aware of the need to lessen our imprint on our environment

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